By Staff Writer
The Internet or the Internet of Things (IoT) is radically transforming our experiences and lives.
We’re living in a reality that mirrors our science fiction dreams.
Just imagine for a second, elevators speaking their minds.
That’s not the stuff of fiction.
Enter a brave new world, one where machines talk to one another, intelligently.
Kone, a Norwegian escalator and elevator firm, is making elevator services to be truly intelligent.
Kone through its “24/7 Connected Services” has collaborated with IBM Watson IoT to enable for the first time for human beings to listen to intelligent real-time machine conversations.
With “24/7 Connected Services”, Kone will be able to provide a new experience for its customers, with less equipment downtime, fewer faults and detailed information on maintenance.
For people using elevators and escalators, it means less waiting time and more personalised experiences. The system enables vast amounts of data from elevator sensors to be monitored, analysed and displayed in real-time, improving equipment performance, reliability, and safety.
Discover how different elevators in different countries “talk” to the IBM Watson IoT Platform, live and in real-time, watch and listen to videos below:
Kone has now made elevator services truly intelligent. By connecting our elevators to the cloud, by listening closely, by analysing their messages, we can tailor the perfect maintenance to each individual elevator.
Both the new Kone service offering and “24/7 Connected Services” have been piloted and introduced in selected markets and will be commercially available broadly during 2017, with roll-out continuing throughout 2018. Kone aims to connect over 1 million additional elevators and escalators to the cloud over the next few years.
With its new intelligent “24/7 Connected Services”, Kone can now better predict, maintain and take action before breakage. For its customers it means improved safety, full transparency and ease of mind because if something would happen, it’d already know.
“With new technologies and connectivity, we are able to even better meet our customers’ changing needs and expectations on speed, transparency and predictability. Our customized approach for maintenance services is designed together with customers, for our customers, to help them to better succeed in their business and add value in totally new ways.” says Henrik Ehrnrooth, President and CEO, Kone.
“We are well on our way towards creating a truly intelligent elevator and escalator service platform, which will use Watson’s cognitive capabilities and take elevator and escalator services to a new level.”
Over the next few years, Kone will connect its global maintenance base of more than one million elevators, escalators and building doors to cloud-based services.
By gathering the vast amounts of data from equipment operations and using sophisticated analysis and connectivity, downtime can be minimized and repairs carried out more quickly.
Kone will also work with IBM and its partners from various industries, through IBM’s global facilities, real estate and IoT developer ecosystems. This will bring global scope and scale to a development environment for new kinds of services for some of the world’s busiest cities and buildings. Examples include applications that provide information for people during busy times of the day, such as traffic reports and public transport schedules.
For more visit Kone website, here.