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Vodacom on Track to Migrate IoT Customers to 14-Digit Number Range

by Staff Writer Vodacom, South Africa’s biggest mobile phone, said on Thursday that it was on track to accommodate ICASA’s deadline to move Machine-to-Machine (M2M) devices on its network to 14-digit Number Plan Regulation by 24th March 2017. In September 2012, ICASA released the draft Number Plan Regulations with the objective of providing for the efficient use and allocation of numbers. With the dramatic increase in the number of M2M devices being deployed in South Africa as well as the expected growth in the market, the availability of 10 digit mobile numbers has come under pressure. This has prompted ICASA to create a dedicated 14-digit number range that will cater for all M2M services. Vodacom has been working towards meeting the regulatory requirements and is on track to accommodate ICASA’s 14-digit Number Plan Regulation deadline of 24th March 2017. To meet this regulatory requirement, Vodacom said it has updated systems, policies, and processes to accommodate the new 14 digit MSISDN format. It added that all Internet of Things (IoT) and M2M customers have been notified/received instructions regarding the migrations over the last few months. Vodacom has been compelled to effect forced migrations for some IoT/M2M customers to ensure compliance. This has occurred in instances where customer communications have not been responded to. Vodacom appeals to all customers who have not yet migrated to make this a priority by working with their respective Vodacom account managers before 28th February 2017.

“Vodacom has a dedicated project team which was established to manage this process and we are on track to meet ICASA’s deadline. We would like to appeal to those customers who have not yet responded to our request to migrate to contact Vodacom as soon as possible,” says Deon Liebenberg, Managing Executive for Vodacom IoT.
In instances where customers do not comply with migration requirements, Vodacom will regrettably have to consider disconnecting those MSISDNs from its network or forcibly changing the MSISDN from 10 to 14 digits, to ensure that ICASA’s deadline is met. Where a forced migration takes place, there is a possibility of service disruption, depending on how the MSISDN is being used by the customer. To ensure your services are not disrupted, please contact your Vodacom Account Manager or alternatively our project team at before the 28th of February 2017.    ]]>

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