By Staff Writer
Vodacom Business has introduced Virtual CIO, a subscription service which proactively detects IT problems before they arise, safeguarding SMMEs which are vulnerable to prolonged IT outages.
The solution provides full telephonic and onsite support as well as IT network auditing of infrastructure on a cost effective per user basis.
The service offers proactive monitoring, telephonic and onsite IT support from R199 per month to businesses which are either unable to afford or do not require full-time resources.
With increased digitalisation, SMMEs rely even more on networks and connectivity. They also face a number of challenges such as sluggish networks, network downtime or even cybercrime.
Many of them cannot afford to have dedicated IT resources, making their revenue and information more vulnerable.
To address this, Vodacom Business has launched Virtual CIO, a service that provides a full suite of IT support to SMMEs.
“Virtual CIO will ensure that all ICT and operational requirements are a seamless process, reducing any administrative burden,” says Fatima Hassim, Managing Executive for SME at Vodacom Business.
“Digital growth is a key factor that drives economic growth, innovation and competitiveness and Vodacom continues to encourage SMMEs to embrace digitalisation, even more so in a low or no growth environment,” concludes Fatima.
Virtual CIO’s proactive monitoring features include malware/virus alerts, CPU usage and WLAN/LAN speed and availability. Full telephonic support allows a Virtual CIO technician to access the business’s computer system remotely and resolve conflicts. Unlimited onsite support will be provided by a trained IT technician.
Vodacom Business’ ultimate goal is to provide SMMEs with supportive technology that will enable them to be as productive as possible in order to grow their businesses.