Tag: customer experience

Harnessing AI To Transform Customer Experience In Telecoms

Harnessing AI To Transform Customer Experience In Telecoms

by Vinay Bansal Telecommunications operators are generally very large enterprises, serving millions of retail consumers and thousands of enterprise / ...
Huawei: Carriers Can Achieve New Growth by Providing Great Customer Experience

Huawei: Carriers Can Achieve New Growth by Providing Great Customer Experience

by Paul Michael Scanlan, CTO of Huawei’s Carrier Network Business Group The ICT industry can play a crucial role in fuelling new growth in Africa t ...
A Case for Unpleasant Design in Software Development

A Case for Unpleasant Design in Software Development

By Jaco Grant, Team Lead at Entelect In the world of software development, user experience (UX) design is a hot topic. Research has shown that U ...
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